Terms of Service
Effective . These terms are between you and Outwith Studio LLC, d/b/a Bookrun (“Bookrun”, “we”).
Two groups of people use Bookrun, and these terms treat them differently:
- Operators: businesses that sign up and use Bookrun to run their work. Most of these terms are for them, and “you” means an operator unless a section says otherwise.
- Their customers: people who ask an operator for a quote, accept one, or pay an invoice through a Bookrun web page. You don't need a Bookrun account to engage a business that uses Bookrun. If you are a customer read the sections: "If you're a customer of a business using Bookrun" and "Text messages (SMS) to customers".
What Bookrun is
Bookrun is software for running a business you work in yourself: quoting, scheduling, invoicing, and getting paid. You use it to run your business. We provide the tool. You provide the service list, the prices, supporting information, the promises to your customers, and the quality of the job. Bookrun never touches your money, it passes through Stripe, an established financial technology company and payments processor.
Your Account
- You need to be 18 or older to have a Bookrun account. Only people who have reached the age of majority can enter a contract, and so business tools are not intended for minors.
- Bookrun is intended for use in the United States of America, and the iOS app is only available for download in the US.
- Your Bookrun account is linked to an email address. Keep access to this email address secure. You will need access to your email to sign into Bookrun.
- One Bookrun account is for one business. Do not share your Bookrun account with others outside your business.
- At this time, Bookrun subscriptions are managed through Apple. Your subscription is linked to your Apple ID. Your Apple ID can only have one subscription to Bookrun.
- You are responsible for what happens in your account.
Payments; an important distinction
The money your customers pay you does not pass through Bookrun. Card payments are processed by Stripe as charges on your Stripe connected account. You are the merchant of record for your own work. We never hold, control or redistribute your funds, and we take no percentage of them.
The commercial relationship with your customer is yours: refunds, disputes, chargebacks and any obligation to do the work are between you and them. If a customer disputes a charge, it's resolved between you, the customer, and Stripe.
Your use of Stripe is also governed by Stripe's own agreement, which you accept when you connect your account. Independent of Bookrun, Stripe charges payment processing fees. Bookrun has no control over Stripe fees.
If you decide you don't want to use Bookrun in the future, you will still have your Stripe account.
Taxes
Sales tax on your work is yours to determine, collect and remit. Whether what you do is taxable, at what rate, in which jurisdictions, and how often you file are all questions about your business and where you're registered. These are not questions Bookrun can answer for you. We do not look rates up and we do not give tax, legal, or accounting advice.
If you turn on sales tax collection in Bookrun, Bookrun applies the rate you enter to the services you mark as taxable. Bookrun shows the resulting sales tax amounts on your quotes and invoices, and keeps a record of what was charged. That's arithmetic on numbers you supplied. It is not a representation that the rate is correct, that the services are taxable, or that your business is registered anywhere.
Because you are the merchant of record, any tax your customers pay is collected by you and held by you. Bookrun never receives it, never holds it, and does not file returns on your behalf. If you are not sure what you owe, talk to your state revenue department or an accountant before relying on anything you see here.
Bookrun does not handle in any way other taxes related to your business that you might owe, including but not limited to federal, state, and local income taxes and business or commercial taxes. Bookrun collects no information about taxes other than sales tax. Bookrun never receives, holds, withholds, or otherwise manages your business revenue, and therefore does not hold any funds for taxes. Bookrun does not file any taxes on your behalf. Bookrun does not provide any tax-related documents or resources, other than notices related to sales tax collected within the iOS application.
Subscription and billing
- Bookrun is a paid subscription, currently $19 per month or $190 per year. New subscribers get a 7-day free trial; Apple allows one trial per Apple Account, so it is not available if you have used it before.
- Subscriptions purchased via iOS are billed by Apple through your App Store account and are managed there, including cancellation. We cannot cancel or refund an App Store subscription on your behalf; Apple's refund process applies.
- Cancel any time. You keep access until the end of the period you've paid for.
- Stripe's own processing fees on your customers' payments are separate, charged by Stripe, and Bookrun adds nothing to them.
- If we change the price in the future, Bookrun will give you notice before it applies to you.
Messages sent on your behalf
Bookrun sends quote links, confirmations, reminders and invoices to your customers, identified as coming from your business. Messages are sent by email and, where your customer has agreed, by text message. By using Bookrun to generate messages to your customers, you confirm that:
- You have your customer's permission to contact them about their job.
- The details you enter are accurate and you're entitled to use them.
- You won't use Bookrun to send unsolicited marketing, or to contact people who have not asked to hear from you.
We may suspend messaging and/or terminate an account for any account that generates spam complaints. We do this out of caution. Every operator sends through shared infrastructure and one account's behavior affects whether everyone else's quotes arrive.
Your data
Your business's records are yours. You can export everything at any time from Settings, and delete your account and its contents from the same place. What we do with data while you're using Bookrun is described in the Privacy Policy.
Acceptable use
Don't use Bookrun to break the law, to impersonate someone, to send spam, or to attack the service or the people using it. Do not try to access another operator's data.
Availability
We work to keep Bookrun running, but we don't promise it will be available without interruption. We may change or discontinue features. If we discontinue the service altogether, we'll give reasonable notice and time to export your data.
Liability
Bookrun is provided as-is. To the extent the law allows, we are not liable for lost profits, lost business, or indirect or consequential losses, and our total liability is limited to what you paid us in the twelve months before the claim.
Nothing here limits liability that can't be limited by law.
Cancellation
You can stop using Bookrun and delete your account at any time. We may suspend or close an account that breaks these terms, and we will tell you why where we can.
If you're a customer of a business using Bookrun
This section is for you if a business sent you a Bookrun quote or invoice, or you asked for a quote on a business's Bookrun request page. In this section, “you” means you, the customer.
- Your agreement for the work is with the business. The price, what's included, the schedule, the quality of the work, cancellations, and refunds are between you and that business. Bookrun provides the business's software. We do not do the work, set prices, or make promises on the business's behalf.
- Payments go to the business. Deposits and invoices are paid by card through Stripe, directly to the business's own Stripe account. Bookrun never receives or holds your money and never sees your card number. For a refund, contact the business. If you cannot resolve it with the business, your card issuer can help with a dispute.
- Your contact details and other details related to the business's services are held for the business by Bookrun. We store the details you or the business enter so they can quote, schedule, and invoice your job. We do not market to you or sell your details. Bookrun never sees and cannot access payment details, such as credit card information. See the Privacy Policy for more information.
- Text messages are only sent if you agreed, and you can stop them at any time. See Text messages (SMS) to customers below and the SMS page for more information.
- Who to contact. For anything about your job, contact the business. For a problem with a Bookrun page or message, email help@bookrun.app.
- By entering information on a Bookrun web page (including but not limited to a Quote Request page, Quote/Deposit page, and Invoice page), you agree that you are using the pages for their intended purpose, that the information you enter is your own or you are authorized to enter them, and that you are not interacting with a Bookrun page that was not intended for your use.
Bookrun pages are provided as-is. Nothing in these terms limits any rights you have by law as a consumer.
Text messages (SMS) to customers
This section applies to anyone who receives text messages from Bookrun on behalf of a business.
- What they are: All text messages from Bookrun contain updates about a specific job that you have engaged a business on: your quote link, one follow-up if it's unanswered, deposit and booking confirmation, a reminder before scheduled work, an invoice link, and one reminder if the invoice is unpaid. No marketing.
- How you agree: by ticking the consent box on the business's request page or on your quote, or by telling the business, who records it in Bookrun. Agreeing isn't a condition of getting a quote or booking work.
- Frequency: varies with your job, typically 3 to 6 messages per job.
- Cost: message and data rates may apply.
- Stopping: reply STOP to any message to stop receiving them. Reply START to opt back in.
- Help: reply HELP, or email help@bookrun.app.
- Mobile carriers are not liable for delayed or undelivered messages.
Full details, including screenshots of each opt-in, are on our SMS page.
Governing law
These terms are governed by the laws of Pennsylvania, without regard to conflict-of-laws rules.
Changes
We'll give notice in the app or by email before material changes take effect.
Contact
help@bookrun.app(215) 436-8095
1909 Webster Street, Philadelphia, PA