Privacy Policy
Effective . Bookrun is operated by Outwith Studio LLC (“Bookrun”, “we”).
The short version
Bookrun is software for people running a business they work in by themselves. There are two different groups of people interacting with the software, and we treat them differently:
- Operators: the people who sign up to run their business with Bookrun. They're our users, and “operator” is what we call them throughout this policy.
- Their customers: the people an operator quotes and invoices. We store their details for the operator, on their instruction. We don't market to them, sell their details, or use them for anything except running that operator's business.
We never see card numbers. Payments run through Stripe, and money for an operator's work goes to the operator's own Stripe account. Customer payments never pass through our systems.
What we collect from operators
| What | Why |
|---|---|
| Email address | Signing in. We use one-time codes, so there's no password to store. |
| Name and business name | Shown on the quotes and invoices your customers receive. |
| Trade, service area, price book, operator-provided sales tax rate | Running the app: filling quotes, ordering the day, creating invoices. |
| Logo, if you upload one | Shown on your customer-facing quote and invoice pages. These pages are public, so your logo is too. |
| Stripe account identifier and status | Knowing whether you can take payments. We hold an identifier, not your banking details Those stay with Stripe. |
What we store on your behalf, about your customers
When you add a customer, quote a job or take a payment, we store what you entered: name, phone number, email address, service address, your notes, quotes, jobs, photographs you take of the work, invoices, and payment records.
This is your business's data. You decide what goes in it. We hold it so the app works, and we act on your instructions. In privacy terms, you are the controller of customer data and we act as a processor.
Photographs
Before-and-after photographs are stored privately and are visible only to the operator who took them. They are served through short-lived links that expire and are never public.
Messages
Bookrun sends messages to your customers on your behalf. This includes quote links, booking confirmations, reminders, and invoices. They identify your business as the sender. We record whether a customer agreed to be contacted, when, and how, so that consent can be demonstrated if it's ever questioned. A customer who opts out stops receiving messages, and we keep a record that they did.
Mobile numbers and text message consent. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent are never shared with any third party, except the providers that deliver the messages (listed below). How texts work and how to stop them is on our SMS page.
Who else is involved
| Who | What they do |
|---|---|
| Supabase | Hosts the database, files, and backend functions. |
| Stripe | Handles all card payments and the operator's connected account. We never receive card details. |
| Resend | Delivers email we send on an operator's behalf. |
| Netlify | Serves the public pages your customers open. |
| Apple | Distributes the app and, where applicable, handles subscription billing. |
| Twilio | Will deliver text messages once that's enabled. Not in use yet. |
We don't sell personal information, and we don't share it for advertising.
How long we keep data
We keep your data for as long as the account exists. Deleting your account from Settings removes your data, including your customers' records and your job photographs. Deleting your account and data can't be undone. Your Stripe account is yours and isn't deleted with your Bookrun account: it holds your payout history and any open disputes.
Some records may persist for a reasonable but brief time period in backups, and Stripe keeps its own transaction records under its obligations, independently of us.
Your choices
- Download everything. Settings → Account & plan → Download my data gives you a complete JSON export.
- Delete everything. Settings → Account & plan → Delete my account.
- Correct anything. Every field is editable in the app.
If you're one of an operator's customers and want your details changed or removed, contact the business you booked with. The operator owns their record. If you can't reach them, write to us and we'll help.
Children
Bookrun accounts are for people 18 and over (see our Terms). We don't knowingly collect personal information from children under 13. If you believe we have, contact help@bookrun.app and we'll delete it.
Changes
If we change this policy materially we'll tell operators in the app or by email before it takes effect.
Contact
help@bookrun.app(215) 436-8095
1909 Webster Street, Philadelphia, PA