Support
We're a micro-sized team building a simple utility-style app. We're committed to answering support inquiries, but response times may vary.
Include your business name and, if it's about a specific job or invoice, roughly when it happened.
Common things
A payment hasn't arrived
Payments for your work go straight into your own Stripe account, not through bookrun. Payout timing is therefore set by Stripe, not us. Check your Stripe dashboard first; if the payment isn't there at all, tell us and we'll look at whether it reached Stripe.
My customer says the quote link doesn't work
Quote links stop working once a quote has been accepted, declined or expired. Drafts have no working link at all. Send a fresh quote if in doubt.
I can't take deposits or card payments
Payments need a connected Stripe account. Settings → Account & plan will tell you where yours stands and let you finish setting it up. You can still send quotes without it.
I want my data, or I want to leave
Settings → Account & plan. “Download my data” exports everything as a json file you can save to your iOS Files or send elsewhere. “Delete my account” removes your account and its contents permanently. Export your data first if you want a copy.
Cancelling your subscription
Subscriptions bought on iPhone are managed in your Apple account: Settings → your name → Subscriptions. Cancelling there stops the renewal; you keep access until the period ends.
Reporting a problem with a business using bookrun
bookrun is software used by independent businesses. We're not party to the work they do or the prices they charge, and we can't intervene in a dispute. Disputes are generally between you and the business. If the dispute involves a payment, then Stripe and your credit card provider may also be involved. If you believe a bookrun account is being used to send you unwanted messages or for any illegal purpose, tell us at help@bookrun.app and we will act on it.